Excellence wins : a no-nonsense guide to becoming the best in a world of compromise / Horst Schulze, with Dean Merrill.
"CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins"-- Amazon.com.
Record details
- ISBN: 9780310352099
- ISBN: 0310352096
- Physical Description: 224 pages : illustrations ; 22 cm
- Publisher: Grand Rapids, MI : Zondervan, [2019]
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references. |
Formatted Contents Note: | First of all -- Prologue: A boy with a dream -- Part one: Serving your customers. Getting inside your customer's head ; Customer service is everybody's job ; Four supreme objectives ; The fine art of handling complaints ; Three kinds of customers (and three ways to lose them) -- Part two: Engaging your employees. More than a pair of hands ; First things first ; Why repetition is a good thing ; Managers push; leaders inspire ; Bridging the gulf between management and labor -- Part three: Building true leadership. Leading is an acquired skill ; Why vision statements matter ; A leader's "gut" is not enough ; Money and enough -- Epilogue: The rest of the story. |
Search for related items by subject
Subject: | Customer services. Customer relations. Leadership. |
Available copies
- 1 of 1 copy available at Missouri Evergreen. (Show)
- 1 of 1 copy available at Rolla Public.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Rolla Public Library | NF 658.3 SCH (Text) | 38256101815524 | Adult Nonfiction | Available | - |