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Excellence wins : a no-nonsense guide to becoming the best in a world of compromise  Cover Image Book Book

Excellence wins : a no-nonsense guide to becoming the best in a world of compromise / Horst Schulze, with Dean Merrill.

Schulze, Horst, 1939- (author.). Merrill, Dean, (author.).

Summary:

"CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins"-- Amazon.com.

Record details

  • ISBN: 9780310352099
  • ISBN: 0310352096
  • Physical Description: 224 pages : illustrations ; 22 cm
  • Publisher: Grand Rapids, MI : Zondervan, [2019]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references.
Formatted Contents Note:
First of all -- Prologue: A boy with a dream -- Part one: Serving your customers. Getting inside your customer's head ; Customer service is everybody's job ; Four supreme objectives ; The fine art of handling complaints ; Three kinds of customers (and three ways to lose them) -- Part two: Engaging your employees. More than a pair of hands ; First things first ; Why repetition is a good thing ; Managers push; leaders inspire ; Bridging the gulf between management and labor -- Part three: Building true leadership. Leading is an acquired skill ; Why vision statements matter ; A leader's "gut" is not enough ; Money and enough -- Epilogue: The rest of the story.
Subject: Customer services.
Customer relations.
Leadership.

Available copies

  • 1 of 1 copy available at Missouri Evergreen. (Show)
  • 1 of 1 copy available at Rolla Public.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Rolla Public Library NF 658.3 SCH (Text) 38256101815524 Adult Nonfiction Available -


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