Patients come second : leading change by changing the way you lead / Britt Berrett, Paul Spiegelman.
Record details
- ISBN: 9780988842809
- ISBN: 0988842807
- Physical Description: 200 pages ; 23 cm
- Edition: First edition.
- Publisher: New York : Inc. ; [2013]
- Copyright: ©2013
Content descriptions
General Note: | "An Inc. original" |
Formatted Contents Note: | What's up with the title? -- What does come first? -- Changing how we lead -- Fun matters -- Do we really care? -- Outside the four walls -- No whiners, losers, or jerks -- Why measure? -- It ain't about the money -- Committing to a lifetime of learning -- The higher power that drives us -- Get your CIQ score. |
Additional Physical Form available Note: | Issued also as an ebook. |
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Available copies
- 2 of 2 copies available at Missouri Evergreen. (Show)
- 1 of 1 copy available at Rolla Public.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
Rolla Public Library | NF 362.1106 BER (Text) | 38256101865800 | Adult Nonfiction | Available | - |
Patients Come Second : Leading Change by Changing the Way You Lead
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Summary
Patients Come Second : Leading Change by Changing the Way You Lead
FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.